CowboyReturns
Refund and Cancellation Policy
Last Updated: June 6, 2026
This Refund and Cancellation Policy (“Refund Policy”) governs all services, custom orders, physical product runs, and creative productions provided by CowboyReturns LLC (“CowboyReturns,” “we,” “us,” or “our”). This Refund Policy is fully incorporated into and governed by the main CowboyReturns Terms of Use.
Due to the highly customized nature of our creative agency services, the intensive capital requirements of mobilizing our high-end broadcast and printing equipment, and the scheduling constraints of our turnkey mobile logistics hub, CowboyReturns operates under a strict, protective business framework. By booking any service, event activation, or custom production run, you (“Client,” “Customer,” or “User”) agree to be bound by the terms and conditions outlined below.
Table of Contents
1. General Philosophy: Zero-Risk Allocation
CowboyReturns delivers tier-one, Hollywood-grade execution directly to our clients’ doorsteps. To maintain this elite standard of on-demand mobile logistics without industry ceilings, we do not absorb commercial risk caused by client-side logistical alterations, event format shifts, weather developments, schedule slippage, content changes, or general change of mind.
Unless explicitly stated otherwise in a separate signed Event Booking Agreement, all fees, deposits, payments, retainers, and installments paid to CowboyReturns are 100% non-refundable, non-returnable, and final.
2. Booking Fees, Deposits, and Retainers
To secure a calendar date and dedicate our mobile transit vehicle, specialized cameras, commercial lighting arrays, and heavy-duty printing infrastructure to your event, CowboyReturns requires a non-refundable booking deposit or retainer (including, but not limited to, standard 50% event retainers or full upfront design fees).
Calendar Lock: Once a retainer payment is made, that calendar date and time window are reserved exclusively for you. Because we turn down other potential commercial activations to honor your reservation, all booking retainers and deposits are immediately non-refundable upon payment.
Balance Payments: Remaining event balances must be paid in full according to the timeline specified in your invoice or booking terms. Failure to settle balance payments on time will result in the immediate forfeiture of your reserved date, cancellation of services, and forfeiture of all deposits previously paid.
3. Service-Specific Refund & Operational Policies
Because our business consists of three distinct high-ticket creative pillars, refund and cancellation rules are customized to protect the unique operational realities of each process:
a. Mobile Podcast Production
Logistics & Mobilization: Our podcast setups require intensive equipment calibration and mobile mobilization. If we deploy our transit vehicle to your location and are unable to record due to client-side issues (including, but not limited to, client delays, venue power failures, lack of site access, uncooperative guests, or acoustic environment changes outside of our control), no refunds or credits will be issued, and the full session fee remains due.
Completed Media Assets: All completed digital video and audio files delivered to the Client are final. No refunds will be provided for finished media assets. Any editing adjustments or post-production modifications are subject to our discretionary revision limits as defined in your specific service contract.
b. Impact T-Shirt Printing
Blank Apparel Sourcing: Apparel blanks (including, but not limited to, custom t-shirts, hoodies, and event merchandise) are sourced and purchased immediately after design approval. Once apparel blanks are ordered by CowboyReturns from our wholesale suppliers, all material costs are entirely non-refundable.
On-Site Customization Events: Once live printing begins at your corporate activation, 5K run, or community event, all processed garments are considered permanently accepted by the Client. We accept no returns or refund requests for printed merchandise once production has begun.
c. Custom Coloring Books
Bespoke Design & Illustration: The creation of custom illustrated books involves high-value creative labor. All design and illustration retainer fees are 100% non-refundable once design drafting or concept illustration has commenced.
Print Manufacturing Run: Once you approve the final digital mockups and proof sheets for printing, the coloring books enter physical manufacturing and binding. From the moment physical production begins, the order cannot be canceled, refunded, or modified.
4. Custom Orders & Sourced Materials
All physical goods created, customized, or fabricated by CowboyReturns (including, but not limited to, custom-printed apparel, printed community coloring books, promo assets, and custom packaging) are completely custom-made to your technical specifications.
No Returns or Exchanges: Because these customized physical assets hold no secondary retail value, custom products cannot be returned, exchanged, or refunded for any reason.
Pre-Production Review: It is the Client’s sole responsibility to thoroughly inspect all digital proofs, sizing charts, material choices, and layout drafts for typographical errors, design mistakes, or formatting inaccuracies before signing off. Your approval constitutes complete acceptance, and CowboyReturns is not liable for errors present in client-approved designs.
5. Client-Provided Materials and On-Site Setup Damages
In strict alignment with Section 11 of the CowboyReturns Terms of Use, we assume zero responsibility and zero financial liability for client-provided materials or existing venue assets:
Client-Provided Blanks: If CowboyReturns agrees to perform customization services (including, but not limited to, screen printing, heat transfer, or sublimation) on garments or materials supplied directly by the Client, we do so at the Client’s sole risk. If a client-provided item is damaged, scorched, or misprinted during production due to material composition or accidental machine error, CowboyReturns is not responsible for replacing the items, nor will we issue a refund for the service.
Venue Property & Infrastructure: We bring heavy industrial equipment on-site. In the event of accidental property damage or system issues at your venue (including, but not limited to, electrical overloads, wiring issues, floor or wall scuffs, or fixture damage), CowboyReturns is completely exempt from liability. No service fees will be refunded, offset, or deducted to cover venue property issues.
6. Rescheduling, Postponements, and Force Majeure
We understand that event timelines can change. However, scheduling modifications must respect our mobilization logistics:
Client-Initiated Rescheduling: If you request to reschedule a booked mobile activation (including, but not limited to, Mobile Podcast sessions or Live Printing events), you must notify us in writing at least fourteen (14) calendar days prior to the event. If a rescheduling request is accepted:
CowboyReturns may apply a rescheduling fee to cover administrative costs and calendar holds.
Sourced material costs (such as blank t-shirts already purchased) remain non-refundable and will be billed again if different sizes or styles are required for the new date.
Late Cancellation / Postponement: If you cancel or request to postpone an event fewer than fourteen (14) days before the scheduled date, all payments made to date are forfeited, and the full contracted balance remains payable to CowboyReturns.
Force Majeure Incidents: In accordance with Section 16b of the CowboyReturns Terms of Use, if a Force Majeure Event (including, but not limited to, acts of God, extreme weather, regional power failure, road closures, national emergencies, or equipment-halting logistical blockades) prevents CowboyReturns from executing your on-site production, we will not issue a cash refund. Instead, any payments made will be converted into a service credit to be applied to a mutually agreed-upon rescheduled date within twelve (12) months of the original event.
7. Goodwill Mitigations & Remedy Limits
We care deeply about our relationships with event directors, local business owners, and corporate marketing teams in the Las Vegas Valley.
Goodwill Adjustments: If an issue is determined to be solely the result of a direct operational mistake by CowboyReturns, we may, at our sole and absolute discretion, choose to offer a goodwill remedy (including, but not limited to, reprinting a defective run of coloring books, offering complimentary editing on a podcast episode, or providing a discount on a future booking).
No Legal Obligation: Any such offer is made strictly as a gesture of professional courtesy and does not establish or imply any legal liability, admission of fault, or obligation to provide refunds, cash payouts, or additional remedies.
Financial Cap: Under no circumstances shall any financial liability of CowboyReturns for any claim, dispute, or service issue exceed the absolute limit defined in Section 20 of the Terms of Use (the greater of the amounts paid by you to CowboyReturns in the 12 months prior, or $100).
8. Resolving Inquiries & Customer Care Contact
If you have received custom assets or completed event services and believe there is an error that requires our attention, you must report the issue to us in writing within thirty (30) days of event completion or asset delivery.
To initiate an operational review, please contact our team with your invoice number, booking details, and clear photographic evidence of any physical defects:
Email: Office@CowboyReturns.com
Phone: (702) 665-3597
Mailing Address: CowboyReturns LLC, Summerlin, Las Vegas Valley, NV